Medical Office Administrative Assistant

GOAL 1 Students will demonstrate communication skills.

1. Students will demonstrate professional telephone techniques.
2. Students will demonstrate concepts of effective communication.
3. Students will report relevant information to the physician.

GOAL 2 Students will exhibit administrative skills.

1. Students will obtain accurate patient billing information.
2. Students will demonstrate competence in Basic Practice Finances & Third-Party Reimbursement.
3. Students will demonstrate competency in using the most current CPT & ICD coding systems.
4. Students will demonstrate competency in using the EMR.

GOAL 3 Students will model professionalism.

1. Students will describe the state's legal scope of practice for a medical assistant.

GOAL 4 Students will demonstrate critical thinking skills.

1. Students will evaluate the work environment to identify unsafe working conditions.